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I spent an afternoon reading every single Loom review on Trustpilot.
All 189 of them.
Loom's overall rating sits at 1.5 out of 5 stars. That's not a rounding error — 70% of reviewers gave it one star. For a product that was once described as "the tool that killed unnecessary meetings," this is a stunning collapse.
Here's what I found.
If you've been using Loom and suddenly found your bill jumping from a few hundred dollars a year to tens of thousands — you're not alone.
Since Atlassian acquired Loom in early 2024 for around $975 million, teams across the internet have been dealing with price increases, service outages, and a support team that's seemingly impossible to reach. Loom's Trustpilot rating collapsed to 1.5 out of 5 stars (based on 189 reviews, with 70% being one-star).
So when a product like Portell shows up promising "record, share, done" — with no install and a flat $9/month price — it's worth a proper look.